# Why do my uploads keep failing ?

There could be a few reasons why you're experiencing this issue: VPN-related problems, network connectivity, or file compatibility.

**VPN or Proxy:** If you're connected through a VPN, proxy server, or using browser extensions that restrict uploads, this might cause upload failures. We recommend temporarily disabling any VPN or proxy, or trying the upload using a different browser.

**Network Connection:** If you're uploading over Wi-Fi, consider switching to a wired Ethernet connection or using a mobile network such as 4G or 5G to see if that improves the upload process.

**File Type:** Certain file types are not supported by our app for security reasons—for example, executable files (.exe) are blocked to prevent potential malware risks. More broadly, if a file appears suspicious, the upload will be automatically prevented to keep our app safe.

If after checking these points—disabling VPN, switching networks, and trying different file formats—the issue still continues, please contact us via the support chat located at the bottom right corner of this page. We’re here to help!


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