🔒Why is an Unlock Request Required for Liquid Code Email Customization?

The Liquid code email customization feature in the LDT Online Courses app allows you to deeply personalize the notifications sent to your students.

However, we require you to submit an "unlock request" before you can access this feature. The purpose of this process is to protect you and the system, while ensuring the best possible experience for end-users.

Protecting the End-User Experience

• Optimizing Email Deliverability: Our default email templates are already optimized for the highest possible deliverability rate, helping to ensure that critical notifications (like course access details) always reach your students.

• Preventing Unnecessary Edits: Incorrect modifications can harm an email's reputation, causing it to be flagged as spam. The unlock request encourages users to carefully consider the changes they want to make.

Preventing System Abuse

• Data Security: Liquid code allows for deep access to system data. If left unchecked, this feature could be exploited for scams, sending misleading information, or otherwise harming students.

• Control and Monitoring: The unlock process allows us to control and monitor which accounts are making code edits. This creates a safer environment for the entire LDT user community.

Ensuring App Stability

• Avoiding System Errors: Improperly written Liquid code can break the entire email system of the app. This would affect the delivery of crucial automated emails, causing significant disruptions to the student experience.

• Limiting Access: By limiting access, we ensure that only users with the necessary technical knowledge and an understanding of the risks can edit the code, thereby maintaining the stability and safety of the entire platform.

In summary, the unlock request process is not a barrier, but a necessary layer of protection. We want you to be able to safely and effectively leverage the powerful customization capabilities of Liquid code. If you have any questions about email customization, please do not hesitate to contact our support team for guidance.