> For the complete documentation index, see [llms.txt](https://helpdesk.ldtsoft.work/ldt-online-course/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.ldtsoft.work/ldt-online-course/help-and-feedback/troubleshoot-missing-course-access-in-customer-account.md).

# Troubleshoot Missing Course Access in Customer Account

A buyer cannot see the course in their account: what to check first

If your students are reporting that they cannot see their purchased courses on their customer account page, even after you have added the "My Courses" menu, the issue may be related to the type of customer account they are using.

This guide will help you identify the problem, then either set up the **My Courses** banner and menu on the legacy Customer Account or switch to the **New Customer Account** version.<br>

1. #### How to Differentiate Between Legacy and New Customer Accounts

The LDT Online Courses app blocks, which display courses on the customer account page, only work with the **New Customer Account** version from Shopify — on the legacy (classic) Customer Account the app still works, but through the **Theme App Extension**: open **Apps** -> **LDT Online Courses** -> **Settings** -> **Customer account page**, open **Legacy customer account** and set up **My Courses banner** and **My Courses menu**. Here's how you can distinguish between the two:

<figure><img src="https://3532245007-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuRJ3j93eHyen8t2flj5y%2Fuploads%2Fgit-blob-c1c365ba6d89f0022fd950ac6535a8472817844f%2Fcourse%202.5.png?alt=media" alt="Checking which customer account version the store uses"><figcaption></figcaption></figure>

*Note: The LDT app blocks require the New Customer Account to function correctly because of its integrated login and app features.*

1. #### How to Switch to the New Customer Account

To resolve the issue, you will need to switch your Shopify store's customer account settings to the new version.

* Step 1: Access Shopify **Customer Account Settings**
* From your Shopify Admin, go to **Settings** -> **Customer accounts**.
* Step 2: Change to the New Customer Account Version
* Under the "Choose which version of customer accounts to link to" section, select the Customer accounts radio button. This version is labeled "Recommended" and allows customers to log in with a one-time code sent to their email.
* You can also configure branding and other features for the new customer account version from this page.

<figure><img src="https://3532245007-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuRJ3j93eHyen8t2flj5y%2Fuploads%2Fgit-blob-f9ca401f56532514d12064eb2fe9d757536025f9%2Fcourse%202.6.png?alt=media" alt="Selecting the new Customer accounts version"><figcaption></figcaption></figure>

***Important**: The LDT app blocks will only display courses to customers who are logged in using the same email address they used for their purchase.* Ensure your students are logging in correctly to see their content.

By following these steps, you will enable the New Customer Account experience, which is fully compatible with the LDT Online Courses app blocks, ensuring that your students can easily access their purchased courses.

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