🛡️Managing Sender and Receiver Email Addresses: A Simple Guide to Domain Verification

This guide will show you how to configure your email settings so that all LDT app notifications are sent from your own domain (e.g., [email protected]).

This is a crucial step to increase professionalism, build trust with your students, and, most importantly, prevent your emails from ending up in their spam folders.

Why This Step is Essential

• Increased Trust: Students will see emails coming from your brand, not a generic, unverified address.

• Avoids Spam: Email providers like Google and Yahoo are more likely to trust and deliver emails from verified domains.

• Professionalism: It ensures a consistent brand experience for your customers, from your website to their inbox.

Step 1: Set Up Your Sender Email in LDT

First, you'll configure your email addresses within the LDT app settings.

• Navigate to your Shopify admin and go to Apps > LDT Online Courses > Settings.

• In the General section, fill in the following information:

  • Sender name: Enter the name you want to appear as the sender (e.g., "Your Brand Name").

  • Sender email: Enter the email address from your own domain that you want to use for sending emails (e.g., [email protected]).

  • Receiver email: Enter the email address where you want to receive notifications from the app.

• After filling in, click " Save" to continue going the next step

Step 3: Verify Your Domain (DKIM) to Fight Spam

This is the most critical step to ensure your emails are not marked as spam. You need to tell other email providers that LDT is authorized to send emails on behalf of your domain.

• In the LDT app settings, scroll down to the "Verify your own email domain (DKIM)" section -> Click Verify

• You will see a table with three CNAME records and 1 TXT (DMARC) record with specific values

Next step, log in to your domain provider's DNS management page (e.g., GoDaddy, Namecheap, Cloudflare, etc.). Follow this guide to locate your DNS record on your domain provider

• Find the section for managing DNS records, Zone File, or Advanced DNS.

• Add three new CNAME records using the information from the LDT table:

  • Type: Select CNAME or TXT

  • Name/Host: Copy and paste the value exactly from the Name column in the LDT table.

  • Value/Target: Copy and paste the value exactly from the Value column in the LDT table.

• Save your changes.

Step 4: Check Status and Wait

• Return to your LDT settings and click the "Check Status" button (if available).

• Be patient! DNS changes can take anywhere from 15 minutes to 24 hours to propagate across the internet. Don't worry if it doesn't show "Verified" immediately.

This verification is a one-time process that will provide long-term benefits, ensuring all your important notifications and welcome emails reliably reach your students' inboxes.